Reference

How hoop88 Handles Your Personal Information

This privacy policy explains what information hoop88 collects when you open an account, make a deposit via PayPal, Venmo, or Play+, and place wagers in eligible states.

Account data protectionPayPal & Venmo payment privacyCookie controlsData access requestsUS state-law compliance
hoop88 How hoop88 Handles Your Personal Information
PRIVACY CONTACT

How to Reach Us About Your Data

Privacy Email Send a written data request to our privacy team at the address listed in your account dashboard. We respond to access and deletion requests within the timeframe required by your state.
Live Chat Open the live chat widget in your hoop88 account to speak with a support agent directly. Chat is available during posted service hours and can escalate privacy questions to our data team.
Account Settings Many data controls — including communication preferences and cookie opt-outs — are available directly inside your account settings page without needing to contact support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Account Security

Your account is protected with SSL encryption and two-factor authentication at login. If we detect an unusual device or location accessing your account, a verification step is triggered before access is granted.

Cookie Controls

We use functional, analytics, and performance cookies. You can manage which categories are active through the cookie preference panel available in site settings — opting out of analytics cookies does not affect your ability to log in.

Payment Data Retention

Transaction records linked to your PayPal, Venmo, or Play+ activity are stored for the period state financial regulations require. We do not retain full card or wallet credentials on our servers.

Requesting Changes

You can request a copy of the data we hold, ask us to correct inaccuracies, or submit a deletion request. Deletion requests are processed subject to any legal retention obligations that apply in your state.

Common Questions About Your Privacy on hoop88

These questions cover the most common things account holders ask about how their data is used, stored, and shared. If your question is not listed here, the live chat team can connect you with our privacy contact directly.

We collect your name, email address, date of birth, and identity documents needed to confirm eligibility under state law. Device and session data are also logged for security purposes.

Payment data is shared only with the processors needed to complete your transaction and with state regulators where the law requires it. We do not sell payment information to advertisers.

Submit a data access request through the privacy email listed in your account dashboard. We will respond within the timeframe required by applicable state law.

Yes. Send a deletion request to our privacy team. Some data may be retained for the period mandated by state financial or gaming regulations, even after your account is closed.

We use functional, analytics, and performance cookies. You can adjust which categories are active in the cookie preference panel under site settings without losing access to your account.

Yes. Play+ prepaid card transactions are processed over an encrypted connection. We do not store full card credentials, and transaction records are retained only as long as regulations require.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.